Credentialling Clerk

Are you a proactive individual who thrives on delivering top-notch support in a dynamic setting? Our Prevention Services team is seeking a meticulous Credentialing Clerk with stellar organizational abilities to tackle diverse responsibilities.

As a Credentialling Clerk, you'll serve as the primary point of contact for both internal and external stakeholders, offering guidance on regulations, policies, and compliance within our Licensing Services portfolio, spanning Certification Services, COR Program, and Licensing Services, including asbestos certification and licensing. Alongside maintaining immaculate records, databases, and files, you'll play a pivotal role in refining departmental processes and procedures.

How you'll make a difference: You'll help ensure B.C. workers go home safely at the end of their workday.

Where you'll work
At WorkSafeBC, we offer a model that combines the convenience of some remote work with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work three or more days a week in the Richmond office.

• Coordinates communication and responds to internal/external inquiries by phone, mail, and email in accordance with departmental standards.
• Supports case management in the customer relationship management (CRM) and escalates matters when required. Including instructing others in how to use the system.
• Collects payments, issues receipts/invoices, process refunds, and resolves discrepancies.
• Performs regular data entry and maintains databases, files, and CRM systems.

We're looking for someone who can

• Independently plan and prioritize to meet deadlines in a high-volume, client-focused environment
• Provide excellent in-person and over the phone customer service
• Communicate clearly and concisely, verbally and in writing, to a variety of groups and individuals
• Handle confidential and sensitive matters

Your background and experience

• Grade 12
• A minimum of 2 years of experience with record management, CRM systems and
• Operating Microsoft 365 products such as Word, PowerPoint, SharePoint, Teams, among others

We'll consider an equivalent combination of education and experience.

Important to know
Before we can finalize any offer of employment, you must:

• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary $28.07 - $31.03 hourly, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.