Retail Customer Service

Alexis Fiscal Advisory is seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding service to our clients in a retail setting, helping customers with inquiries, resolving issues, and ensuring a positive experience. As the first point of contact for customers, this role plays a critical part in maintaining the company’s reputation for exceptional service and professionalism.

If you enjoy interacting with people, solving problems, and have a passion for customer satisfaction, this is an exciting opportunity to join a growing company.

• Customer Service:

  • Greet customers as they enter the store and provide assistance in a courteous and professional manner.

  • Answer customer questions regarding products, services, and store policies.

  • Resolve customer complaints and concerns in a timely and efficient manner, ensuring complete customer satisfaction.

  • Process transactions, including sales, returns, and exchanges accurately using the store’s point-of-sale system.

• Product Knowledge and Assistance:

  • Assist customers in locating products and providing recommendations based on their needs.

  • Stay knowledgeable about the company’s products, promotions, and services to provide accurate information to customers.

  • Maintain a clean and organized retail environment, ensuring that shelves are stocked and items are well-presented.

• Sales and Upselling:

  • Actively engage with customers to identify opportunities to increase sales through upselling or cross-selling products.

  • Assist in promoting in-store promotions, discounts, and loyalty programs to customers.

• Cash Handling and Transaction Management:

  • Accurately handle cash, credit, and debit transactions, ensuring proper documentation and processing of payments.

  • Ensure all transactions are recorded correctly and receipts are provided to customers.

• Inventory Management:

  • Monitor stock levels and communicate with the supervisor or manager when restocking is needed.

  • Assist with inventory counts and product organization to ensure that shelves are properly stocked.

• Team Collaboration:

  • Collaborate with fellow team members to meet store objectives and ensure smooth operations.

  • Participate in team meetings to discuss product updates, sales goals, and customer feedback.

• Compliance and Store Policies:

  • Follow all company policies, including those related to returns, customer privacy, and product safety.

  • Ensure compliance with health and safety regulations in the retail space.

• Education and Experience:

  • High school diploma or equivalent; some college coursework is a plus.

  • 1-2 years of experience in customer service, retail, or a related field preferred.

  • Previous experience with point-of-sale systems is a plus.

• Technical Skills:

  • Proficient in Microsoft Office Suite (Excel, Word) and basic computer skills.

  • Ability to learn and operate the company’s point-of-sale (POS) system quickly and accurately.

• Soft Skills:

  • Strong interpersonal and communication skills, with the ability to connect with customers and create a welcoming environment.

  • Excellent problem-solving abilities, able to address customer complaints or concerns effectively.

  • Ability to work efficiently in a fast-paced, high-volume environment.

  • A positive attitude, patience, and a professional demeanor.

• Ability to stand for extended periods of time.

• Ability to lift and carry items up to 25 lbs (stocking shelves, moving products).

• Ability to work flexible hours, including evenings and weekends.

• Competitive salary and benefits package.

• Opportunities for growth and career advancement within the company.

• A dynamic, supportive, and collaborative work environment.

• Be part of a growing company that values customer service excellence.