Product Manager - Understand My Business (UMB) Journey-1

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Product Management

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Business Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that's right for them now, and in the future. Our quest is to deliver a first-class business banking client experience and to be" The Better Business Bank" in North America.

Business Banking is a dynamic and complex business. You'll have opportunities to build on foundational knowledge, skills, and broad expertise that's transferable throughout the Bank.

The newly launched 'Understand My Business' (UMB) journey's vision is to help TD be the bank of choice for all Canadian businesses by delivering an optimal experience and meaningful advice for new and existing customers across the shopping and buying phases of their lifecycle

Team Overview

You will be joining a pod under Understand My Business Journey that owns defining and delivering the target state for customer onboarding systems, capabilities, and processes. We are the business owner for change initiatives, while we closely collaborate with business and technology teams for successful delivery of them.

Job Description:

• Participate in developing target state and the prioritized roadmap to deliver it for capabilities supporting customer onboarding.
• Perform analysis to identify opportunities for improving customer onboarding journey and document quantitative and qualitative benefits.
• Define scope of work for the prioritized initiatives within the roadmap and work with technology partners to document high level solution and cost for delivering the scope
• Lead the assigned initiatives and work with multiple partners and platform teams during different phases of design, development, change management, implementation, and Day 2
• Representing business in initiatives and able to provide timely decision, resolve issues/barriers, and address risks
• Support pod product owner in maintaining a strong backlog.
• Supporting change management activities, guiding training and communications
• Ensure all business stakeholders are involved, consulted, and aligned with the changes that impact them.
• Partner with the delivery teams on key execution decisions and on aligning technology and business objectives into a shared delivery vision
• Stay up to date with industry trends and emerging technologies to drive product innovation and maintain a competitive edge.
• Comply with evolving Anti-Money Laundering (AML), Know Your customer (KYC) and regulations

Job Requirements:

• 7+ years relevant experience
• More than 3 years of experience in leading large-scale technology centric initiatives in agile setting
• Strong analytical skills and ability to deliver actionable recommendations from analysis
• Self-driven person who can put different pieces of puzzle together and define exceptional customer or colleague experience
• Resourceful self-starter who works well on their own and within team environments
• Knowledge of customer sales, onboarding and fulfillment workflow and capabilities is very beneficial.
• Ability to develop, influence and maintain strong relationships with internal (business and technology) and external partners
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Proficiency in project management tools and methodologies.
• Bachelor's degree or higher

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet