Voice Customer Service Representative (Canada)

Posted 5 days ago

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Job Details

Full Time

Location

Borden, SK

Salary

dollar sign 30 to 38.110 per hour (plus commission)

Job Description

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We've been featured on YC's Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

Overview

Our Voice Customer Service Representative on the Worker Operations Team play a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to balance risk mitigation and deliver exceptional customer experiences masterfully. They repeatedly ask "why" until they reach the root cause of issues and go the extra mile to solve our customer's problems. Curiosity, empathy, and strong communication skills are essential.

Note: This is a fully remote position. We operate 24/7 with a rotating roster system. It is expected that all team members are able to work weekends on Pacific Standard Time (PST).

Responsibilities

Communicate with customers via telephone, live chat, and web communication channels

Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers' problems

Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company

Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner

Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal